October 3, 2011 Comments Off on RAIS Roundup October 3
Below are some links to some recent found-in-databases articles on the topic of reference services or eBooks in libraries. If you’re an ALIA member you can get access to them via the LIS journals subscription.
The latest issue (Fall 2011, Vol. 51, Iss. 1) of Reference & User Services Quarterly is now available. This issue includes:Best Free Reference Sites: Thirteenth Annual List Situated questions and answers: Responding to library users with QR codes
Other articles available in different journals include:
Herther, N. (2011, September). 21st-Century Lending Libraries: Books in a Cloud? Searcher, 19(7), 12-15,48-51.
One of the clear hallmarks of ebooks has been the expansion of consumer options. . . . Choice is wonderful, but sometimes trying to serve these markets, with so much ongoing change in the book world, can be very challenging.
Gilson, T. (2011, September). Reference Services TODAY And TOMORROW. Searcher, 19(7), 32-35.
Today’s patrons want reference service to be available when they need it and do not want to be limited to a single location where services are provided only or primarily to those who make the effort to visit. Users expect more personalized and customized attention and want services to be accessible online as well as in person. Services need to be designed and tailored to meet these expectations.
Foasberg, N. (2011). Adoption of E-Book Readers among College Students: A Survey. Information Technology and Libraries, 30(3), 108-128.
To learn whether e-book readers have become widely popular among college students, this study surveys students at one large, urban, four-year public college. The survey asked whether the students owned e-book readers and if so, how often they used them and for what purposes. Thus far, uptake is slow; a very small proportion of students use e-readers. These students use them primarily for leisure reading and continue to rely on print for much of their reading. Students reported that price is the greatest barrier to e-reader adoption and had little interest in borrowing e-reader compatible e-books from the library.
April 15, 2011 Comments Off on RAIS Roundup April 15
Below are some links to some recent free-on-the-web and some found-in-databases articles and journals on the topic of reference services in libraries.
“. . . [O]ne might justifiably ask, “Is reference dead or at least dying?” As the articles and case studies in this issue and the next issue illustrate, the answer is a resounding “no!” Reference librarians, like their libraries, have adapted to change and continuously do so. The reference professional is as busy as ever, in some cases even more so due to the current economic situation which has forced cutbacks in resources, hours, and staffing. No, reference is alive and well, and although some things never change (research assistance, wayfinding, and instruction), the tools and methods have and our users have never been better served.”
Seal, Robert A. ‘Trends, Issues, and Innovation in Academic Library Service: Introduction‘, Journal of Library Administration, 51:3, 255 – 258
This issue of the Journal of Library Administration investigates reference. Includes an article on how reference librarians prevent library anxiety.
A surprise result found of college students using library databases for everyday research (e.g., buying a car and checking out prices).
“We were struck by respondents’ reported use of online research databases (e.g., JSTOR, EBSCO, or ProQuest) for everyday life research. The sources are usually considered the domain of course-related research and are available through the campus library. Yet, well over a third of the respondents also reported using research databases (40 percent) for finding everyday life information.”
How college students use the Web to conduct everyday life research
by Alison J. Head and Michael B. Eisenberg.
First Monday, Volume 16, Number 4 – 4 April 2011
The latest issue of RUSQ (Reference & User Services Quarterly) is available.
Includes an article on query clarification and the reference interview in the online chat environment.
Radford, M. L., Connaway, L. S., Confer, P. A., Boros, S. S., & Kwon, H. (2011). “Are we getting warmer?” query clarification in live chat virtual reference. Reference & User Services Quarterly, 50(3), 259.
Several papers from the Association of College and Research Libraries (ACRL) 2011 are now available.
PDF Papers about reference services include:
Reference Desk Renaissance: Connecting with Users in the Digital Age
Sara Tompson and Catherine Quinlan
Reference Philosophy in a Mobile World: Evidence for Service Provision and Sustainability
Scott Collard, Kara Whatley, and Alexa Pearce
Lynn A. Sheehan
February 14, 2011 Comments Off on RAIS Reference Roundup February 14
Happy Library Lovers Day!
RAIS rounds up some blog posts and some article links, both new and not so new, about reference services in libraries.
- In the editorial of FreePint Newsletter 319 Michelle Manafy notes that mobile user demand might not be as pervasive as LIS staff assume.
There’s been a good deal of anecdotal evidence that mobile is on the must-have list for users everywhere. However, Neidorf’s presentation – based on her FreePint Research Report: Enterprise Market for Mobile Content as well as her just-released phase two of this mobile research project: FreePint Research Report: User Interest in Mobile Content, which provides the results of end user research on mobile demands, limitations and growth inhibitors in the enterprise – contradicted many common assumptions.
- Angel Rivera of The Gypsy Librarian blog often writes article reviews, giving a precis and often his opinion on the literature. His most recent review is of Granfield, Diane, and Mark Robertson, “Preference for Reference: New Options and Choices for Academic Library Users.” Reference & User Services Quarterly 48.1 (Fall 2008): 44-53.
This article looks at library users’ help-seeking preferences. Do they prefer to go to the reference desk? Do they prefer using virtual reference? It is looking at that type of question.
If you enjoyed his take on this article his others to do with reference tools can be here.
- The Pegasus Librarian had a post about the compromised question in the reference interview—not a topic often discussed outside of a reference class, if at all.
Compromised questions are those questions where patrons have assumed too much, are trying to help you out by asking for something that they think you can answer rather than burdening you with all their cares and concerns. Things like “Where do you keep your directories” are classic compromised questions because often the asker thinks that what they need is in a directory but is probably actually a much bigger, much more interesting information need.
- Are we over-reliant on the digital process? Food for thought in When Access for the “Gimme” World Proves Dismissive of Finesse
Can it be that libraries’ overdependence on digital search and retrieval will be harmful to the thinking process, the basic research methods process, for future generations?
Verdesca JR., Anthony F. ‘When Access for the “Gimme” World Proves Dismissive of Finesse’, Journal of Access Services, 8:1, 46 – 49.
- And how does reference serendipity work in the world of electronic resources? Do we even admit to ourselves let alone our clients the role that serendipity might fill when we answer a reference query? Think serendipity is too vague and too last century?
The reference collection traditionally rewards serendipity by presenting key resources in a compact group. At the University of Manitoba Libraries, reference collection space is at a premium and, increasingly, electronic versions of reference materials are selected for purchase. However, our space saving comes at a cost: Our patrons can’t browse electronic reference materials across various online platforms, and they miss out on potential serendipitous discoveries.
Ford, Lyle , O’Hara, Lisa Hanson and Whiklo, Jared ‘Shelflessness as a Virtue: Preserving Serendipity in an Electronic Reference Collection’, Journal of Electronic Resources Librarianship, 21:3, 251 – 262 .