RAIS Roundup October 3

October 3, 2011 Comments Off on RAIS Roundup October 3

Below are some links to some recent found-in-databases articles on the topic of reference services or eBooks in libraries. If you’re an ALIA member you can get access to them via the LIS journals subscription. 

The latest issue (Fall 2011, Vol. 51, Iss. 1) of Reference & User Services Quarterly is now available. This issue includes:

Best Free Reference Sites: Thirteenth Annual List
Situated questions and answers: Responding to library users with QR codes 

Other articles available in different journals include:

Herther, N. (2011, September). 21st-Century Lending Libraries: Books in a Cloud? Searcher, 19(7), 12-15,48-51.

One of the clear hallmarks of ebooks has been the expansion of consumer options. . . . Choice is wonderful, but sometimes trying to serve these markets, with so much ongoing change in the book world, can be very challenging.

 Gilson, T. (2011, September). Reference Services TODAY And TOMORROW. Searcher, 19(7), 32-35. 

Today’s patrons want reference service to be available when they need it and do not want to be limited to a single location where services are provided only or primarily to those who make the effort to visit. Users expect more personalized and customized attention and want services to be accessible online as well as in person. Services need to be designed and tailored to meet these expectations.

Foasberg, N. (2011). Adoption of E-Book Readers among College Students: A Survey. Information Technology and Libraries, 30(3), 108-128. 

To learn whether e-book readers have become widely popular among college students, this study surveys students at one large, urban, four-year public college. The survey asked whether the students owned e-book readers and if so, how often they used them and for what purposes. Thus far, uptake is slow; a very small proportion of students use e-readers. These students use them primarily for leisure reading and continue to rely on print for much of their reading. Students reported that price is the greatest barrier to e-reader adoption and had little interest in borrowing e-reader compatible e-books from the library.


Exploring eBooks, eReaders and Libraries Extras

June 15, 2011 § 3 Comments

For those interested parties who were unable to attend the Exploring eBooks, eReaders and Libraries session, here are some documents that give the gist of their talks.

EBooks at Melbourne Library Service

A PowerPoint presentation of the talk by Barry McGuren of Melbourne Library Service, posted with his permission.


Wesley College investigates eReaders

Wilma Kurvink and Bart Rutherford spoke of recent developments in their eReader research, but noted that the Synergy article below gives an almost full picture of their presentation.

A blog post, Wesley College investigates eReaders, from Bright Ideas gives an overview.

The 2009 SLAV Research Grant recipients Wilma Kurvink and her team Marie Turnbull, Bart Rutherford, Margaret Pajak, Meg Moores and Cameron McIntosh, at Wesley College have just completed a study into using eReaders at school. Wilma has kindly shared an edited version of her report with readers of Bright Ideas. A fuller account will be published in SLAV’s Synergy online journal shortly.

For those with access to the Synergy journal,  the article by Wilma Kurvink is available in Volume 8, Number 1, 2010 and is called The usefulness of an e-reader as a portable reader and connected device. A PDF of the article appears to be available here.

Doreen Sullivan
RAIS (Vic.) Convenor

BOOKED OUT: Exploring eBooks, eReaders and Libraries: Thursday 26 May

May 8, 2011 § 5 Comments

As of Friday 13 May, this event is now COMPLETELY BOOKED OUT.


ALIA Reference and Information Service – Victoria (RAIS VIC) & ALIA VIC present

Exploring eBooks, eReaders and Libraries  

 Excited or unnerved about eBooks and eReaders in libraries? How and why do libraries introduce eCollections? 

 RAIS (Vic.) & ALIA Vic jointly present Exploring eBooks, eReaders and Libraries on Thursday 26th of May, as part of   Australian Library and InformationWeek.   
 Wilma Kurvink & Bart Rutherford, Wesley College Library & Information Services, chat about an eReader school research trial, different collection approaches for libraries, and relationships with vendors.

 Barry McGuren talks about implementing eBooks at Melbourne Library Service and how the public (and staff!) have responded.  

The Speakers: 

Wilma Kurvink & Bart Rutherford
Library & Information Services  
Wesley College  
Barry McGuren  
Melbourne Library Service  

When:  Thursday 26 May, 2011, 5.30pm for 6pm start  

Where:  Seminar Room 1, RMIT Swanston Library, Building 8, Level 5, 360 Swanston Street, Melbourne  


ALIA members $5.50 (includes GST)   
(Please bring a current membership card – organisational memberships accepted.)   
Non-members $11.00 (includes GST)
Students FREE  
Refreshments included  
Please pay at the door (cash only) 

Attendance at this forum qualifies as 1 point in the Informal Learning category for members of the ALIA Professional Development Scheme. Please let Doreen Sullivan know when you RSVP if you are a PD participant and require a certificate.

Posted by Doreen Sullivan, ALIA Rais Vic Convenor

RAIS Roundup April 15

April 15, 2011 Comments Off on RAIS Roundup April 15

By Mary J. Vogt, via morgueFile

Below are some links to some recent free-on-the-web and some found-in-databases articles and journals on the topic of reference services in libraries.

Journal of Library Administration

Table of contents

“. . . [O]ne might justifiably ask, “Is reference dead or at least dying?” As the articles and case studies in this issue and the next issue illustrate, the answer is a resounding “no!” Reference librarians, like their libraries, have adapted to change and continuously do so. The reference professional is as busy as ever, in some cases even more so due to the current economic situation which has forced cutbacks in resources, hours, and staffing. No, reference is alive and well, and although some things never change (research assistance, wayfinding, and instruction), the tools and methods have and our users have never been better served.”

Seal, Robert A. ‘Trends, Issues, and Innovation in Academic Library Service: Introduction‘, Journal of Library Administration, 51:3, 255 – 258

This issue of the Journal of Library Administration investigates reference. Includes an article on how reference librarians prevent library anxiety.

First Monday

April 2011 Table of Contents

A surprise result found of college students using library databases for everyday research (e.g., buying a car and checking out prices).

“We were struck by respondents’ reported use of online research databases (e.g., JSTOR, EBSCO, or ProQuest) for everyday life research. The sources are usually considered the domain of course-related research and are available through the campus library. Yet, well over a third of the respondents also reported using research databases (40 percent) for finding everyday life information.”

How college students use the Web to conduct everyday life research
by Alison J. Head and Michael B. Eisenberg.
First Monday, Volume 16, Number 4 – 4 April 2011

The latest issue of RUSQ (Reference & User Services Quarterly) is available.

Includes an article on query clarification and the reference interview in the online chat environment.

Radford, M. L., Connaway, L. S., Confer, P. A., Boros, S. S., & Kwon, H. (2011). “Are we getting warmer?” query clarification in live chat virtual reference. Reference & User Services Quarterly, 50(3), 259.

Several papers from the Association of College and Research Libraries (ACRL) 2011  are now available.

PDF Papers about reference services include:

Reference Desk Renaissance: Connecting with Users in the Digital Age
Sara Tompson and Catherine Quinlan

Reference Philosophy in a Mobile World: Evidence for Service Provision and Sustainability
Scott Collard, Kara Whatley, and Alexa Pearce

Re-Inventing Reference
Lynn A. Sheehan

Doreen Sullivan
RAIS (Vic.) Convenor

RAIS Roundup March 16

March 16, 2011 Comments Off on RAIS Roundup March 16

Vogt, Mary R., MF_3656.JPG http://www.morguefile.com/archive/display/191847


Below are some links to various reference articles, blog posts and newsletters about reference initiatives. 

IGI Global’s ALIS newsletter is a brand new resource that gives a good taste of IGI’s library and information science content. Their inaugural issue focuses on reference. 

Welcome to the first issue of IGI Global’s ALIS newsletter. Unlike similar newsletters—which serve as information vehicles keeping librarians in the know about what’s on the publishing horizon—ours is a value-added tool that

gives a pre-publication, no-strings-attached glimpse into our library and information science content. The eight articles featured here in abbreviated form touch on the most pressing issues surrounding the discoverability of reference content, including the changing face of information literacy and user behavior, shifting roles for publishers, and hidden new opportunities for reference librarians. 

What do Reference Librarians do?—Blog posts series on ricklibrarian by Rick Roche who works at the Thomas Ford Memorial Library. 

I continue my series on what reference librarians do. Today I am reporting on real reference questions to illustrate the kind of work we do now. I have kept all client identifying information confidential. 

The latest issue [March 2011: 72(3)] of College & Research Library News is now freely available on the web.  

Reference and information literacy staff might find the article Promoting privacy: Online and reputation management as an information literacy skill particularly useful. 

Doreen Sullivan
RAIS (Vic.) Convenor

RAIS Reference Roundup February 14

February 14, 2011 Comments Off on RAIS Reference Roundup February 14

Happy Library Lovers Day!  

RAIS rounds up some blog posts and some article links, both new and not so new, about reference services in libraries. 

  • In the editorial of FreePint Newsletter 319 Michelle Manafy notes that mobile user demand might not be as pervasive as LIS staff assume.  

There’s been a good deal of anecdotal evidence that mobile is on the must-have list for users everywhere. However, Neidorf’s presentation – based on her FreePint Research Report: Enterprise Market for Mobile Content as well as her just-released phase two of this mobile research project: FreePint Research Report: User Interest in Mobile Content, which provides the results of end user research on mobile demands, limitations and growth inhibitors in the enterprise – contradicted many common assumptions. 

This article looks at library users’ help-seeking preferences. Do they prefer to go to the reference desk? Do they prefer using virtual reference? It is looking at that type of question.

              If you enjoyed his take on this article his others to do with reference tools can be here.  

Compromised questions are those questions where patrons have assumed too much, are trying to help you out by asking for something that they think you can answer rather than burdening you with all their cares and concerns. Things like “Where do you keep your directories” are classic compromised questions because often the asker thinks that what they need is in a directory but is probably actually a much bigger, much more interesting information need.

Can it be that libraries’ overdependence on digital search and retrieval will be harmful to the thinking process, the basic research methods process, for future generations?

             Verdesca JR., Anthony F. ‘When Access for the “Gimme” World Proves Dismissive of Finesse’, Journal of Access Services, 8:1, 46 – 49.

  •  And how does reference serendipity work in the world of electronic resources? Do we even admit to ourselves let alone our clients the role that serendipity might fill when we answer a reference query? Think serendipity is too vague and too last century?

The reference collection traditionally rewards serendipity by presenting key resources in a compact group. At the University of Manitoba Libraries, reference collection space is at a premium and, increasingly, electronic versions of reference materials are selected for purchase. However, our space saving comes at a cost: Our patrons can’t browse electronic reference materials across various online platforms, and they miss out on potential serendipitous discoveries.

Ford, Lyle , O’Hara, Lisa Hanson and Whiklo, Jared ‘Shelflessness as a Virtue: Preserving Serendipity in an Electronic Reference Collection’, Journal of  Electronic    Resources Librarianship, 21:3, 251 – 262 . 

Doreen Sullivan
RAIS (Vic.) Convenor